Terms & Conditions
FIXALL Plumbing Heating & Air

All payments are due immediately upon completion of the service unless other arrangements have been made in writing beforehand. We accept a variety of payment methods for your convenience, including cash, checks, major credit/debit cards, Zelle, Venmo, and wire transfers.

Any invoice that remains unpaid for more than 10 calendar days from the service date is subject to a late fee of 1.5% per month (18% annually).

All estimates provided are based on the initial inspection or scope of work described. If unexpected issues arise during the job, additional costs may apply. We will always communicate any changes or additional charges and require your verbal or written approval before proceeding.

Final pricing may vary depending on material needs, labor, or jobsite conditions.

Customers must ensure that FIXALL Plumbing Heating & Air Condition has clear and safe access to the property at the time of the scheduled appointment. If the technician is unable to access the property or perform work due to safety concerns or obstructions, a service call fee may be charged. Please secure pets and clear the work area to allow for safe and efficient service.

FIXALL Plumbing Heating & Air Condition stands behind the quality of our work. We provide a 2-year limited warranty on all labor performed and all parts supplied and installed by our team.

This warranty will be considered void if:

• Unauthorized work is performed on the system during the warranty period by anyone other than FIXALL
• The system is misused, neglected, improperly operated, or not maintained as recommended
• Failure results from any customer-supplied components or materials

In all cases, the only services guaranteed under this warranty are those directly performed by FIXALL Plumbing Heating & Air Condition using parts purchased through our company.

FIXALL Plumbing Heating & Air Condition is not responsible for damages that result from pre-existing issues, hidden conditions, or problems that were not reasonably identifiable at the time of service. We are also not liable for delays caused by weather, material shortages, third-party scheduling, or other factors outside of our control.

FIXALL is not responsible for any pre-existing damage, code violations, wear and tear, or structural issues related to plumbing systems, HVAC units, or mechanical systems that existed prior to our service visit. We do not guarantee the performance, reliability, or condition of any previously installed systems or components.

If our work involves modifying, repairing, or connecting to an existing system, we will complete the work to the highest professional standards; however, we cannot be held liable for existing defects or for any failures that occur as a result of weaknesses already present in the system. If another contractor or individual has previously worked on a system before our arrival, FIXALL Plumbing Heating & Air Condition assumes no responsibility or liability for that prior work or any of its consequences.

Some plumbing and HVAC work may require municipal permits or inspections. Unless explicitly included in the scope of work, the responsibility for obtaining required permits lies with the property owner.

We will assist in identifying when a permit is necessary and, if requested, can help facilitate the process for an additional fee.

We understand that schedules can change. Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.

All materials, parts, and equipment installed by FIXALL Plumbing Heating & Air Condition remain our property until the invoice is paid in full. In cases of non-payment, we reserve the right to remove or disable these materials without further notice.

Once paid in full, ownership transfers to the customer.

By accepting services or invoices from FIXALL Plumbing Heating & Air Condition, you agree to receive communications from us via email, phone, and text message. These communications may relate to your service, reminders, payment notifications, or future promotions.

If you wish to opt out of any communications, you may do so at any time by replying STOP to any text message, or by contacting us at [email protected] or calling (732) 991-2211.

In the event of a disagreement or dispute regarding the services provided, we ask that you first contact FIXALL Plumbing Heating & Air Condition directly to resolve the matter.

If our technician arrives at the scheduled appointment and receives no answer at the door or contact number provided, a 15-minute grace period will be observed. If after 15 minutes there is still no response, the technician will leave the property and the appointment will be considered a No-Show.