Privacy Policy

Effective Date: March 16, 2026 | Last Updated: March 16, 2026

FIXALL Plumbing Heating & Air Condition ("FIXALL," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (callfixall.com), use our services, or interact with us in any way.

By using our services or website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following personal information when you contact us, request a quote, schedule a service, or create an account:

• Full name
• Phone number(s)
• Email address
• Home or service address
• Billing and payment information (credit/debit card numbers, bank account details)

Service Records

We maintain records of services performed at your property, including:

• Service history and job descriptions
• Photos and videos taken during service (with your permission)
• Equipment and system information
• Estimates, invoices, and payment history

Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device type and operating system
• Pages viewed and time spent on our site
• Referring website or search terms
• Geolocation data (general area)

2. How We Use Your Information

We use your information for the following purposes:

• To schedule, perform, and follow up on services
• To process payments and send invoices
• To communicate with you about appointments, estimates, and service updates
• To send promotional offers, seasonal reminders, and maintenance notifications (with your consent)
• To improve our website, services, and customer experience
• To respond to your inquiries and provide customer support
• To comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (e.g., payment processors, scheduling software, email platforms). These vendors are contractually obligated to protect your data.
• Legal Requirements: When required by law, subpoena, court order, or government request.
• Business Protection: To protect the rights, property, or safety of FIXALL, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. SMS Terms and Conditions & Privacy Policy

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through PCI-compliant providers
• Limited access to personal information on a need-to-know basis
• Regular security reviews and updates

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver targeted advertising
• Improve website functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

We may use third-party analytics services (such as Google Analytics) that collect anonymous usage data to help us understand how visitors interact with our website.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct inaccurate information.
• Deletion: Request that we delete your personal information, subject to legal and business retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by contacting us or clicking the unsubscribe link in any email.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

FIXALL Plumbing Heating & Air Condition
Monmouth County, NJ
Phone: (732) 991-2211
Website: callfixall.com