Privacy Policy

Who We Are

FIXALL Plumbing Heating & Air Condition ("FIXALL," "we," "us," or "our") is a licensed home services company based in Keyport, NJ. We provide plumbing, heating, and air conditioning services to residential and commercial customers throughout Monmouth County, NJ and surrounding areas.

Contact: (732) 991-2211  |  [email protected]  |  callfixall.com

Information We Collect

When you use our website, submit a form, call us, or interact with us in any way, we may collect:

• Name, phone number, email address, and home or service address
• Details about the service you're requesting
• Communication records (calls, texts, emails)
• Basic website usage data (pages visited, browser type, device type) via cookies and analytics tools

How We Use Your Information

We use the information we collect to:

• Schedule and confirm service appointments
• Call or text you back regarding your service request
• Send appointment reminders, follow-ups, and service updates
• Process invoices and payments
• Improve our website and service offerings
• Comply with legal and regulatory requirements

We do not sell your personal information to third parties.

SMS / Text Message Communications

SMS opt-in consent is never shared with or sold to third parties for their own marketing purposes.

Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This information is used in aggregate to improve our website and marketing. You can disable cookies in your browser settings, though some site features may not function correctly as a result.

Third-Party Services

We use trusted third-party platforms to operate our business, including:

• GoHighLevel — website hosting and CRM
• Housecall Pro — scheduling, dispatch, and invoicing
• QuickBooks — accounting
• Google — ads, analytics, and business profile

Each of these platforms has its own privacy policy governing the data they process on our behalf. We only share data with these services as necessary to operate our business.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Customer records are typically retained for a minimum of 7 years in accordance with standard business and tax requirements.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP
• Opt out of email marketing by using the unsubscribe link in any email

To exercise any of these rights, contact us at [email protected] or (732) 991-2211.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information:

• Phone: (732) 991-2211
• Email: [email protected]
• Website: callfixall.com
• Address: Keyport, NJ 07735